Why has the Mandy website changed?
We have upgraded the site to provide our valued members with exciting new features and improved user experience. The new suite of services really helps to leverage our site with fantastic options such as being able to audition through the platform, receiving secure payments directly via the website, and many more collaborative abilities that we feel really help to showcase the amazing talent on Mandy. We’re really excited about all of the new functionality and design of the site, and hope that you are, too!
What happened to my profile?
Your profile has been upgraded to our new and improved profile system that lets you better showcase your skills. Your Actor/Performer, Voiceover Artist, and Crew profiles are easily interchangeable so that your profile will always be a great match for the type of role you’re applying for.
Although we merged profile data in October of 2023 into the new profile format, you might find that not everything moved perfectly. We encourage you to take this opportunity to edit and update your profile again now so that it best reflects all of your credits, skills, recent photos, reels, and more! For additional help with using the new profile system, please feel free to take a look at this section of help articles.
My credits appear of out sorts, what can I do?
We apologize if some of your credits ended up arriving out of order to your new Mandy profile. Fear not though, your credits can easily be arranged back to their intended order by following the instructions outlined under the Credits section of this help article.
Are Backstage, Mandy, and StarNow the same now? Why do I need three memberships?
Backstage, Mandy, and StarNow are owned by the same company, but are unique communities with different job opportunities and talent databases. The sites conveniently allow you to share the same profiles so that you can easily keep your profiles up-to-date across the sites; you can also securely log in to both sites with the same login credentials. However, separate memberships are needed to access the full benefits of each site. Having memberships to both platforms will give you access to the most job opportunities and increase your visibility to casting directors and employers.
How do I apply to a listing on the new site?
Check out our help-desk article here for an easy step by step guide on how to apply to opportunities posted on the site.
What happened to my cover letters?
Do not fear. Your cover letters are accessible to you when you are within an application. In the cover letter section of your application you will be prompted to either create a new cover letter or use an existing template should you have one. For more on this, please feel free to reference the 'Adding a Cover Letter' section of this help-desk article.
Why are my applications and messages no longer separated by profile?
In the interest of convenience, all of your applications, regardless of profile type, can be easily accessed in one place -within "My Applications." Likewise, all of your messages are accessible in one place - your "Messages" inbox. This will be a timesaver for you and will eliminate having to go looking for things in multiple locations.
Why am I unable to save searches?
We are happy to announce that we are offering a new search interface to Mandy users that will have exciting new features including the ability to save searches. To try out our new tools simply click on "Try The New Version" in the banner at the top of the "Jobs" page. For information on how to save searches, please click here.
How do I update my payment information?
You can easily update your payment method from within your account. This easy to follow helpdesk article has simple steps on how to get this sorted.
How do I cancel/postpone my subscription on the new site?
We're sorry to hear you're leaving us! Please see this help center article for the process of cancelling a subscription. If there's anything else we can help with before you go, please get in touch with the customer service team - we wish you all the best for your future projects and we hope to see you again soon!
How do I contact Mandy?
Many common questions are also addressed in our comprehensive Help Center. However, if you need need additional assistance, please send us a message via our Contact Form and we'll reply ASAP.
Employers, Advertisers, Casting Directors, and Job-Posters: Checkout out our Employer FAQ here.