The Messages Inbox

Our messaging system makes it simple and easy to manage communication between talent and talent seekers while protecting your privacy.

The Messages Inbox is the place to read and respond to messages you've received.

To access the inbox, make sure you're logged in to your account. Then click on Messages in the banner running across the top of the page:

Once in the inbox you will be taken directly to your messages, with the most recent being open:

In the upper left of the messaging panel, you will see three icons:

Clicking on the magnifying glass icon will surface a search bar you can use to search through your messages. Use keywords such as the participant, production name, role, subject line, or body copy in the email to find a specific message. You can also search by unread or if the message contains an attachment.

Next in line is the bulk actions icon. Here you can select one or multiple messages to take actions on. Or check the Select All box to take an action on all messages in the Inbox. Actions include archiving messages or marking them as read or unread.

Last is the waste basket/archive icon. Clicking that takes you to the Archive. The Archive contains all of the older conversations that you've archived to stop them from cluttering up your inbox. Please note that messages cannot be deleted, but they will be out of the way here.

Additionally, in the upper right hand corner of each message is an ellipsis that when clicked shows various options depending on whether you are in the Inbox or in the Archive.

Inbox:

Archive:

Above we see familiar options like moving a message to a particular place or marking a read message as unread. However, we also now see an option to mute a user. Please see this help center article for details on how to do so.

New and unread messages will have a small colored dot on the left of the message. Once read that dot will disappear. Clicking on any message will open the full message thread.

In the pane on the right side of an open message you will see information about the person that has contacted you. If applicable you may also see a link to an application you submitted.

You can send a new message to a user by navigating to the talent database, and clicking on the Message button located on their talent card:

Or, if you expand the profile you can click on the Contact button there:

If on the a person's actual profile page, you can click on Message to the lower right under the headshot:

Any of these options will open a popup window allowing you to fill out the body of your message.

If applicable, you can also attach sides and choose what role or production you are contacting them in regards to so that they immediately know what your message is about.

Click the Send button once you're done to send the user your message.

Once in a message thread, simply enter your text in the appropriate field and click Reply when ready to send. You may also add an attachment if desired.

When a user sends you a message or note, or a recipient responds to your message, an alert is sent to your email address. These alerts can be sent immediately, once daily, or never. You can change your notification-alert settings via your Notification Preferences.

When you receive a message in your email inbox, you can choose to reply to the message by regular email (or you can reply through the site via your Messages Inbox).

The Messaging System protects your privacy by sending messages without revealing your email address.

Messages are forwarded to your email address from our site, instead of from the user who sent you the original message. You can reply to a message from your email inbox, and it will be routed through our platform before being sent to the recipient, protecting your privacy. (Your reply will not reveal your email address, unless you leave your email address in the body of the message.)

Please exercise caution if you decide to reveal your email address or any other personal contact information with another user.

We have a number of security measures in place to help keep scammers off of our platform, but sometimes you might still run into some. We recommend all users read and familiarize themselves with our article Beware of Scams!

If you have any doubts or concerns about an interaction you've had through Messages, please don't hesitate to reach out to Customer Service.