Our messaging system makes it simple to manage communication between talent and talent seekers while protecting your privacy.
The Messages Inbox is the place to read and respond to messages you've received.
To access the inbox, make sure you're logged in to your account. Then click on the envelope icon:
Interface Overview
Our messaging system is very similar to a web-based email client.
(A) In the upper left of the messaging panel, you've got three containers that your messages have been sorted into.
- Inbox contains all the newest messages that you've received.
- Sent contains all of the messages you've sent to others.
- Archived contains all of the older conversations that you've archived to stop them from cluttering up your inbox.
(B) Below the containers, you have a search bar that you can use to search through your messages. Use keywords such as the participant, production name, role, subject line, or body copy in the email to find a specific message.
(C) By checking off Select All, you can select all of the messages in the folder to then perform an action with.
(D) Under Actions you'll find options for moving your messages to the archived container or marking them as new or read.
(E) When you click on More, you have the option to filter by Unread and whether or not the message has an Attachment.
To view a message, click onto one of the conversation threads. Within this panel you can see your original message, as well as the reply history.
Viewing Messages
New and unread messages appear in black bold and will have a small colored dot in front of the title of the message. Read messages will be greyed out.
Click on a message title to open the full message thread.
Sending a New Message
You can send a new message to a user by navigating to their profile page, and clicking on the Contact button located on the upper right portion of their profile.
This will open a popup window allowing you to fill out a subject line and the body of your message.
If applicable, you can also attach sides and choose what role or production you are contacting them in regards to so that they immediately know what your message is about.
Click the Send button once you're done to send the user your message.
*Please note that if you do not enter a subject line, you will not be able to send a message.
Replying to a Message
To reply to a thread, click on the Reply tab, which will bring up the text box. Write your message in the text field and then click the Send button.
Moving and Marking Messages
You can mark a message (or multiple messages at once) by checking the check box to the left of the message subject line in the message list. Additionally, you can click the Select All box at the top of the inbox to select all of your messages.
Once done, you can click on the Actions button to archive the selected messages, mark them as new (to give them the little colored dot and bolded font mentioned above), or to mark them as read messages (which removes the blue dot and the bolded font).
Notification Settings
When a user sends you a message or note, or a recipient responds to your message, an alert is sent to your email address. These alerts can be sent immediately, once daily, or never. You can change your notification-alert settings via your Notification Preferences.
When you receive a message in your email inbox, you can choose to reply to the message by regular email (or you can reply through the site via your Messages Inbox).
Privacy & Safety
The Messaging System protects your privacy by sending messages without revealing your email address.
Messages are forwarded to your email address from our site, instead of from the user who sent you the original message. You can reply to a message from your email inbox, and it will be routed through our platform before being sent to the recipient, protecting your privacy. (Your reply will not reveal your email address, unless you leave your email address in the body of the message.)
Please exercise caution if you decide to reveal your email address or any other personal contact information with another user.
We have a number of security measures in place to help keep scammers off of our platform, but sometimes you might still run into some. We recommend all users read and familiarize themselves with our article Beware of Scams!
If you have any doubts or concerns about an interaction you've had through Messages, please don't hesitate to reach out to Customer Service.