You can attach files to the messages you send to other users through our Messaging feature.
Attaching a File
To attach a file, simply click on the paperclip icon located at the bottom of your reply.
You may also send attachments via your email, if that's how you're responding to a user. Please see our article on the Messaging Inbox for more details on responding to messages via your email address.
Files that can be attached
Documents: .PDF, .DOC, .DOCX, and .PTF
Images: JPEG, PNG, and GIF
Video: `'.avi', '.mpg', '.mp4', '.ogg', '.hevc', '.mov', '.m4v', '.webm', '.3gp', '.3g2', '.mkv', '.wmv'`
Audio: `'.ogg', 'm4a', '.mp3', '.flac', '.aac', '.wav'`
Attachment Limits
The maximum file size allowed for message attachments is 10MB, and there is a maximum of 4 files allowed per message (each can be up to 10MB).
If a user tries to upload a file that's too big, then they will see an error appear that describes these limits.
Should a user try to send a message via their regular email with attachments that don't fit these limits, the user will get a bounce-back email telling them it didn't work due to the limit constraints.