We are offering job creators the option to pay talent through the platform. This is only available for US, UK, EU, Australia, Canada, and New Zealand-based projects paying US, UK, EU, Australia, Canada, and New Zealand-based talent. Please note that our company is not the employer and not the one making the payment. This is simply another route for the job poster to pay talent that they are working with. This article will go through receiving payments and orders, how to set up a payments account, collaborating on orders, and collecting your payments.
Please note that talent cannot set up their payment account until after an employer sends them a payment.
Receiving An Order Or Payment And Creating A Payment Account
When a job creator sends an asset order or payment to a performer who has applied to or worked on their project, the performer will receive a message via the messaging inbox and a notification on the Payments Dashboard.
After opening the payment or asset order, the performer must first create a payment account before being able to upload any assets and/or accept payment.
Clicking on the indicated button above will bring up the following message:
Proceeding from there, users will be directed to payment processor Stripe's own website to complete the account setup process. Your email address will be pre-filled. You would need to enter your mobile number to receive a verification code.
Enter the code on the next screen:
Once verified, you will need to provide your name. Note that this form is pre-filled with your platform account details:
Lastly, you will need to specify how you would like to receive payments. They can be applied either directly into your bank account or to a debit card.
The final step before the payments account is created is a review of the provided details:
Clicking on Submit will activate the payments account, and you will be redirected back into the site. Activation may take a few minutes, and if you click the payments button again you will see such a message:
After the account is set up, you will now be able to submit your asset and/or receive payment.
You can view your received payments and/or orders as seen below. New orders will have the Awaiting Action status.
Action Required for Asset Orders
Orders are indicated when you see the + icon to the right. After opening the order, you would see something like the following:
You can add an asset (A),send a comment back to the job creator (B), or reject the order (C). Clicking on the add asset button will allow performers to attach their asset to the order:
Once the asset is uploaded, the order will move into the Under Review status and the job creator will receive a notification to review the submitted asset:
Please note that at this point the job creator could potentially ask for a revision. After the buyer approves the asset and submits payment, the order would then move to Paid.
Action Required for Direct Payments
If a direct payment was placed, all that needs doing is to accept the payment by pressing Accept your Payment. At that point the buyer's credit card will be processed and the payment will move to Paid.
You can contact past buyers at any time by clicking on the message button. This message will be sent using the site's messaging system.
To help us cover payment improvements and the transaction costs, the company charges the following service fees:
- Talent: 2.5% of the received amount paid.
- Job Creators: 3% of the total amount paid.
Please be advised that payments made or received in non-USD currencies are delivered through a USD payment processor. Due to this, exact amounts sent or received may vary slightly from expectations based upon international currency exchange rates.
Cancelling A Payment
Payments can be cancelled any time before the payment is processed. Talent can add a note to the job creator when cancelling the payment and select one of the reasons below.
Cancelled payments will be moved to the Cancelled status.
Updating Your Payout Details
When you want to change your bank payout details, you can do so via the Payments Dashboard, by clicking on the Manage Payment Account button, then selecting the Account tab and clicking on the pencil icon in the Payout Details section:
There you can add new bank account or debit card details that will be used on future payouts.
Reviewing The Status Of Payouts
The status of payouts can be reviewed via the Payments Dashboard, by clicking on the Manage Payment Account button, then selecting the Payouts tab.
The Recent payouts section will show your received payment history (Amount paid, Bank/Card paid to, and Date of received payment).